Written by Bloom Magazine
How does your organization serve the workers' compensation community?
SMS National was founded on the philosophy of providing workers the care they need to return to work. We pave the path to recovery with personalized care, cost-saving services, and comforting support. At every step of the claims process, SMS is there for our clients to answer questions, schedule services, and find support solutions that work. We provide the best resources and professionals to assist with care. This includes DME, catastrophic home health, home & auto modifications, soft goods, electrotherapy, custom mobility, hearing aids, translation and transportation services, and so much more.
What's the story behind the company? How did the company begin?
Eileen Salem has been in the Healthcare industry since 1999. In 2007, she acquired SMS National and transformed how it provided injured workers services through exceptional customer service and partnership with adjusters, case managers, and other workers' comp professionals. Her dedication to SMS has resulted in continued growth and expansion, making SMS National an industry-leading ancillary service provider.
What are the company's vision, mission, values, and culture?
Woman-led SMS National provides personal and proactive healthcare solutions with heart. Our comprehensive approach to navigating Workers' Compensation claims delivers unparalleled customer service and care every step of the way. SMS National promotes and values diversity. We acknowledge the fact that injured workers are from a diverse array of cultures and ethnicity nationwide, and our multicultural and lingual staff ensure that we are only a phone call away from reassuring injured workers of their claim process, ensuring our commitment to excellence and outstanding customer service is upheld.
If you could only list three things, what would you say are the top three things that make your organization different from your competitors?
Consistent and accurate communication.
Licensed and experienced healthcare professionals.
Advanced analytics and reporting.
No robots, just people helping people.
How can readers connect with you?
Keep up with SMS National by connecting on LinkedIn, Instagram, Facebook and Twitter.