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Mary Cliver: Manager/Medical Bill Review at FFVA Mutual

Updated: Jun 14

Written by Bloom Magazine



Meet Mary Cliver, an extraordinary individual who has made a name for herself in the workers' compensation industry through her expertise and unwavering dedication. In this exclusive interview, Mary shares her inspiring journey, passions, and aspirations, offering a glimpse into the life of a caring and determined person.


Mary's journey in the workers' compensation industry began in Illinois, where she got involved during the rise of Managed Care. Working for an insurance company, she developed her expertise in the field before moving to Orlando. There, she was offered a job at a Third-Party Administrator (TPA), which marked a new chapter in her career. Determined to expand her knowledge and build relationships, Mary seized every opportunity to learn, taking advantage of the guidance provided by great managers and her own commitment to personal growth. Through hard work and dedication, she worked her way up the ranks, gaining experience in multiple areas of insurance and TPAs.


While managing her professional responsibilities, Mary acknowledges the challenges of maintaining a healthy work-life balance. She emphasizes the importance of finding time for herself and creating opportunities for quiet moments. Despite the constant struggle, Mary takes it one day at a time, focusing on self-care and relaxation.


For aspiring professionals looking to make an impact in the workers' compensation community, Mary advises becoming actively involved in the industry and embracing every opportunity to learn. She emphasizes that this is an opportune time to join the field, as it is undergoing significant changes.


Reflecting on her career, Mary shares that meeting new people and exchanging ideas have been the most memorable aspects. While she has achieved many great things working on various projects, the connections and collaborations with others hold the greatest significance.


In terms of maintaining well-being amidst the demands of the workers' compensation field, Mary emphasizes the importance of time management. Staying organized and prioritizing tasks allow her to stay on top of her responsibilities. She sets aside specific time for recharging and indulging in activities such as meditation or watching movies.


Mary actively participates in initiatives aimed at improving the workers' compensation landscape and supporting fellow professionals. She joined Transitions to become a mentor in the industry and has also contributed to committees supporting different areas within the field.


Fostering a positive and inclusive work environment is a priority for Mary. She believes in recognizing and acknowledging the achievements of others and providing opportunities for their personal and professional growth. Sharing her passion for medical billing and vendor management contributes to creating a positive work environment.


Outside of her professional life, Mary finds joy and fulfillment in spending time with her family, particularly at amusement parks such as Universal and Disney. In her precious moments of solitude, she enjoys watching holiday movies, love stories, and listening to music.



Her personal experiences have inspired her to have a deep desire to open a women's shelter, and she appreciates the support she received from her community during her difficult times, which motivates her to give back.


Mary's recent experiences attending events and retreats organized by the Orlando chapter have been memorable and uplifting. Connecting with new people, reuniting with old acquaintances, and gaining insights from the informative sessions have left a lasting impact.


If she could give advice to her younger self starting out in the workers' compensation industry, Mary would emphasize the importance of learning from others, working in multiple areas to find one's interest, excelling in that area, and sharing knowledge with others. She encourages aspiring professionals to become an integral part of the community, as the workers' compensation industry is a fantastic one.


Mary Cliver is an exceptional professional with a compassionate spirit and a commitment to making a difference. Her expertise, dedication to learning, and desire to support others continue to leave a significant impact in the workers' compensation industry. Her personal experiences, hobbies, and aspirations enrich her life and inspire others to follow their own passions.

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