Written by Bloom Magazine
QMM has grown tremendously. What sets QMM apart as a case management organization?
Yes! We continue to grow. I believe QMM is where it is today as we are a family-oriented and woman-owned and operated company. Being ahead of technology and being innovative are key to our success. I find structure and detail in our communication are critical. Most important are the relationships we have with our clients. We go above and beyond with whatever we can do to help them, whether it’s a critical injury or any issue that is important to them. We are trusted to fill their requests. I would also say our stability as a company is through longstanding relationships which bring us new relationships. Word of mouth is important so when an adjuster we’ve known for 20 years shares with others, QMM grows. Something I should share is we recently won an award as a “Top 2022 Women Owned Business.”
Speaking of relationships, how long are some of QMM’s relationships?
We have had relationships with people in the industry for over 30 years! Many have become friends and are considered family.
How did you get started, Claire?
I started in the file room at Claims Capabilities and then went to AmComp, which is Employers. I was with CCI for five years, learning as much as I could at the time. The move to AmComp was instrumental in my professional growth. While I was there, I got my all-lines adjuster license. I was there for ten years, and I loved being an adjuster. It’s never dull or boring, and I loved the diversity as an adjuster… talking with the injured workers, file reviews, billing, collaborating on difficult claims, and just having every day different from the last. For the last twelve years, I am with QMM, and it’s never dull or boring here either! I have the knowledge of both worlds that I can share.
Does QMM specialize in any specific types of injuries?
It’s not one type. We come across so many different injuries. But we manage to care for what I would call “general” workers’ compensation injuries and, separately, severe injuries such as amputations, burns, and neuro injuries. Our nurse case managers have the expertise and real-life experience to help people get better, recover, and go back to work. That’s what this is all about, helping people to resume life and fulfilling our role for our clients.
What is your philosophy personally?
Be kind and the person somebody needs. To do this you must be strong and able to function both as a leader and a backboard.
What is QMM’s philosophy?
We see people, not injured workers. We like to help them get back to what they were and more, if possible. The worker who is emotionally devastated over two broken fingers deserves and receives understanding from QMM nurse case managers the same as a worker with a more serious medical injury. We recognize the emotional impact, and the fear that can come from any type of injury, and we help each person by being compassionate, encouraging, supportive, and goal-oriented, actually cheering their successes along the way. When we do this, we fulfill our mission for our clients by resolving each claim through our case management expertise.
What has influenced your path and life accomplishments, your success in business, and what makes YOU who YOU are?
Easy answer. Moving to Orlando changed my life. I finished my degree at Valencia and that’s when I first got into workers’ compensation. The biggest influence in my life is my two children who changed me completely. They brought meaning to my life. I believe when you have children, your life is more about caring for and wanting for them rather than for yourself. My birthdays are nice but it’s all about their birthdays and what I can do to make them happy.
What are three words that best describe you?
Positive, Decisive. I try to be Secure within myself.
How do you see QMM expanding?
Moving forward with the times which are constantly changing, sometimes weekly, sometimes daily. AI for sure. With huge companies acquiring others, we have to progress, be ahead of the curve, and stay exceptional to remain a leader in the industry. I know personalized service is key for QMM. We put ourselves out there in all platforms, bringing QMM to conferences. We definitely expose the people we are and share what we can do for both injured workers and for our clients. It’s a flow. This is how we work with adjusters, providers, and with everyone involved with each injured worker. We want to be in front of people and we know that makes a difference. We know strong relationships are one of our biggest strengths in growth.
What is one of the biggest assets for QMM?
Our work ethic and strong communication with everyone involved. Our nurse case managers and support staff are always available. We respond 24/7/365 and we are a real team. We are available. Nurses don’t want to leave QMM. We love this! We hear from our nurses that we are easy to work with and they know we care about them and their families. Our nurses are dedicated and loyal. Very high level. Very hard workers. They go above and beyond without us asking.
What do you see about QMM that many others might not see or know?
Ties and bonds with people. Even if we don’t work with them, we have lifelong friends. The camaraderie is special. When I meet a nurse working for us for the first time at a conference, it’s like family. We’ve already worked together and know each other! This is not an easy business. You want to take away the hard and make it easier for people, for our employees, for the injured workers, and for the adjusters and other people we work with.